Draft, pending legal review. Ön Bilgilendirme Formu under the Turkish Distance Contracts Regulation. The registration details below must be completed before any real payment is taken.
This form is shown to you before you pay, and a copy is sent with your booking confirmation. It is required by Article 5 of the Regulation.
1. The intermediary
| Title | moovoy — [legal entity name to be completed] |
| Address | Istanbul, Türkiye — [full address to be completed] |
| hello@moovoy.com | |
| Telephone | [to be completed] |
| Trade registry / MERSİS | [to be completed] |
| Role | Intermediary service provider (aracı hizmet sağlayıcı) under Law 6563 |
2. The seller
The seller is the operator, not moovoy. Their name, address, telephone number, licence number and tax details are shown on your quote before you pay and on your booking confirmation.
moovoy introduces you to them, takes the payment on their behalf, and is paid a commission out of the fare. The contract for the journey is between you and the operator.
3. The service
Described on the quote: the route or itinerary, the date and time, the vehicle class, the number of passengers, and anything you asked for.
4. The price
Shown as the operator's own arithmetic, not as a single figure:
- their rate applied to the distance or the duration;
- each extra, named and priced;
- all taxes included;
- the total you will be charged, in the currency shown.
Nothing of moovoy's is added to it. There are no booking fees, no service charges and no surcharges applied after this form.
5. Payment and delivery
Payment is by card, once, at the time of booking, charged on the operator's account. The service is performed on the date and at the time shown.
6. The right of withdrawal
The fourteen-day right of withdrawal does not apply to this purchase.
Article 15(1)(g) of the Distance Contracts Regulation exempts contracts for accommodation, transport, car rental, catering and leisure services that must be performed on a specified date or period. A booked journey is such a contract.
What applies instead is the operator's own cancellation policy, which is shown to you before you pay, frozen when you pay, and displayed in your account as dated deadlines with real amounts. See cancellation and refunds.
7. Complaints
To moovoy first: hello@moovoy.com, answered within five business days.
Then, for claims under the annual threshold, the Tüketici Hakem Heyeti in the district where you live or where the contract was made; above it, the Tüketici Mahkemesi.
8. Validity
This form is valid for the quote it was shown with, for as long as that quote holds — twenty-four hours.