Draft, pending legal review. Mesafeli Satış Sözleşmesi under Law 6502 and the Distance Contracts Regulation. This is the document most in need of a Turkish consumer lawyer, because its shape is prescribed rather than chosen.

You are shown this before payment and sent a copy with your confirmation.

Article 1 — Parties

1.1 The consumer — the person named on the booking, at the email address on the account.

1.2 The seller — the operator, whose title, address, telephone number, licence and tax number appear on the quote and the confirmation.

1.3 The intermediary — moovoy, an aracı hizmet sağlayıcı under Law 6563 on the Regulation of Electronic Commerce. moovoy is not the seller. It provides the platform, takes payment on the seller's behalf, and is paid a commission by the seller out of the fare.

Article 2 — Subject

The sale of the transport service described on the quote, and the parties' rights and obligations under Law 6502 and the Distance Contracts Regulation.

Article 3 — The service and the price

Route or itinerary, date, time, vehicle class, passengers and extras: as shown on the quote.

The price is the operator's own, shown as arithmetic — the rate, the distance or duration, each extra named, all taxes included, and the total. No amount is added after this agreement.

Article 4 — Performance

The operator performs the service on the date and at the time agreed. The operator chooses and is responsible for the vehicle and the driver. moovoy does not assign either, and does not perform the service.

The driver's name, vehicle and telephone number are sent to the consumer at least twelve hours before the journey, from what the operator enters.

Article 5 — Payment

Card payment at the time of booking, charged on the operator's connected account. The full fare does not enter a moovoy balance.

Article 6 — Right of withdrawal

Under Article 15(1)(g) of the Regulation, the fourteen-day right of withdrawal does not apply to transport services to be performed on a specified date or in a specified period.

The operator's cancellation policy applies instead. It is shown before payment, frozen at payment, and set out as dated deadlines with real amounts.

Article 7 — Cancellation by the seller

If the operator cancels, the consumer is told immediately and refunded in full within fourteen days, to the card that paid.

Where the operator does not perform the service at all, moovoy refunds the consumer in full on its own account, without waiting to establish fault. This is an undertaking moovoy gives beyond what the law requires of an intermediary.

Article 8 — Complaints and disputes

To moovoy first: hello@moovoy.com, answered within five business days.

For claims under the annual monetary threshold, the Tüketici Hakem Heyeti where the consumer lives or where the contract was made; above it, the Tüketici Mahkemesi. The thresholds are published each year by the Ministry of Trade.

Article 9 — Record keeping

moovoy keeps this agreement, the pre-information form, the quote and the confirmation for ten years, and the consumer may download them from their account at any time.

Article 10 — Entry into force

This agreement takes effect when the consumer confirms it and payment is completed. The consumer declares having read the pre-information form before doing so.